Customer Success Manager (French & English C1)

Role Overview

Manage and grow relationships with key client stakeholders, conduct Operational Reviews, and identify opportunities for improvement to drive optimal use and adoption of the platform.

What You Will Do

Manage client relationships, conduct Operational Reviews, identify opportunities for improvement, monitor client activity, and proactively address issues.

Why It Might Be a Fit

Excellent French and English skills, experience in Customer Success, Client Relationship Management, or Consulting, and strong customer relationship and communication skills.

Requirements

• Excellent French and English skills (C1 for both spoken and written)
• Experience in Customer Success, Client Relationship Management, or Consulting, ideally in a B2B SaaS environment
• Strong customer relationship and communication skills with a customer-first mindset
• Experience managing projects and conducting Quarterly Business Reviews (QBRs)
• Strong analytical skills, including data analysis, reporting, and KPIs/metrics
• Excellent problem-solving skills with a proactive, ‘get things done’ attitude
• Ability to work effectively in a fast-paced, international startup/scaleup environment
• Demonstrate strong organizational skills, attention to detail, resourcefulness, and adaptability
• Be comfortable joining customer video calls with camera enabled
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Fixed schedule: Monday-Friday, 9 AM — 6 PM (UTC)
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Tagged as: Data Analysis