Associate – Account Management

Role Overview

Responsible for answering, resolving customer issues, and upselling through call/chat/email within a growing customer base. Identify and relate with various customer needs and scenarios.

What You Will Do

Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner. Utilize various client-based tools and applications for customer management and servicing.

Why It Might Be a Fit

Good communication and interpersonal skills. Comfortable working in a sales and technical support environment, including upselling and account management.

Requirements

• At least 6 months of experience in both Sales and Customer Service
• Good English skills, excellent in Chinese and Cantonese speaking
• Able to read and write in Simplified Chinese and English
• Sales background and IT technical skills
• Good communication and interpersonal skills

Benefits

• Fixed basic, allowances etc.