Lead-Customer Experience

Role Overview

The Quality Analyst is a front-line position responsible for evaluating and documenting customer transactions to ensure accurate and consistent information is provided to customers.

What You Will Do

Evaluate transactions to ensure all required processes and guidelines are followed, complete assigned transaction evaluation, and attend internal and external calibration sessions.

Why It Might Be a Fit

The ideal candidate will have experience in process transformation, strong analytical skills, and the ability to work in a fast-paced environment.

Requirements

• Six months experience in process transformation
• Ability to work in MS Office
• Ability to work in a fast-paced environment
• Pro-active ability in developing trust and professional rapport with employees and team members
• Strong analytical skills
• Strong verbal and written communication skills