Sales Operations Specialist

Role Overview

The Sales Operations Specialist is responsible for managing end-to-end order processing and customer support activities to ensure accurate, timely, and compliant fulfillment across multiple channels. This role serves as a key point of contact for customer inquiries, proactively communicates order status, resolves issues related to shipping and discrepancies, and collaborates with cross-functional teams to support seamless execution.

What You Will Do

Enter, validate, and process customer orders received via phone, email, and contact management system. Respond professionally and promptly to customer service inquiries received by phone call and email. Investigate and resolve order, shipping, and product-related discrepancies in a timely and effective manner.

Why It Might Be a Fit

The Sales Operations Specialist will work in a fast-paced and ever-changing environment, collaborating with other departments to ensure customer satisfaction and to resolve order issues. The ideal candidate will have demonstrated experience supporting order management/order entry, customer service, or related processes, and will possess excellent written and verbal communication skills.

Requirements

• Demonstrated experience (2–3 years) supporting order management/order entry, customer service or related processes.
• Working knowledge of JDE, product identification, and customer-specific item setup processes, including customer SKUs.
• Excellent written and verbal communication skills, with the ability to communicate effectively with customers.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, changing environment.
• Demonstrated ability to work independently and contribute effectively to a high-performing team and ability to learn new systems and processes quickly.
• Demonstrated openness to feedback and professional development.

Benefits

• Full benefits package; medical, dental, vision
• 401k plan
• Competitive PTO accrual as well as additional wellness days