Role Overview
The Customer Success Manager will help customers realize the value of Sweep throughout the post-implementation success phase. The role involves leading customer-facing success activities, owning customer relationships, and identifying growth opportunities.
What You Will Do
The main responsibilities include owning customer relationships, leading strategic follow-ups, coordinating internal expertise, supporting retention and renewals, and identifying growth opportunities. The role also involves using AI tools to analyze information, improve workflows, and support better decision-making.
Why It Might Be a Fit
The ideal candidate will have hands-on experience using AI in a professional setting, strong written and verbal communication skills, and the ability to build trust with a wide range of stakeholders. The role offers a chance to work with a young business that aims to change the world and has a hybrid work model that balances personal and professional lives.
Requirements
- 3+ years of experience in Customer Success, account management, business development, or a related field
- Experience working in a B2B SaaS company across enterprise or mid-market accounts
- Experience managing customer relationships, renewals, account plans, or commercial conversations independently
- Professional fluency in English and French, spoken and written
To apply for this job please visit sweep.teamtailor.com.
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