Role Overview
The CRM Manager for Comms, Offers, & Lifecycle sits on the Loyalty & CRM team, owning the growth, planning, and operations of sweetgreen’s owned channels (email, push, SMS, and in-app).
What You Will Do
Own the strategy, OKRs, and growth plan for each owned channel, connect channel investment to business outcomes, and build the case for new capabilities, tools, or vendors.
Why It Might Be a Fit
The ideal candidate is self-directed, a systems builder, and a strong planner who can lead through influence and align partners to move work forward without formal authority.
Requirements
- 6+ years in CRM, lifecycle, or retention marketing, with ownership of multiple owned channels
- Proven track record of growing channel audiences, engagement, and channel health
- Experience building integrated campaign or comms calendars across multiple business partners and streams
- Hands-on experience with Braze, SessionM, Hightouch, or comparable CRM and loyalty platforms, plus strong analytical skills including SQL or BI tools, experiment design, and incrementality
Benefits
- Highly competitive pay + bonus plan
- Three different medical plans to suit your and your family’s needs
- Dental and Vision insurance
- Flexible PTO plan
- 401k program
- Employee HSA and FSA
- Complimentary greens
- Free sweetgreen swag
To apply for this job please visit careers.sweetgreen.com.
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