Customer Success Manager

Role Overview

SwiftComply is looking for a motivated and customer-focused Customer Success Manager (CSM) to lead and manage relationships with a select portfolio of our customers.

What You Will Do

The CSM is responsible for driving retention and revenue growth, through cross-selling additional programs, while building relationships at every level of our customers’ organizations and collaborating with internal teams to deliver exceptional results.

Why It Might Be a Fit

This role requires a proactive and relationship-driven individual who can balance strategic planning with hands-on account management.

Requirements

• Proven experience in account management, customer success, or a related role (3+ years), preferably in SaaS or compliance industries.
• Strong interpersonal and communication skills, with the ability to build trust and rapport with customers and stakeholders.
• Demonstrated ability to achieve revenue and retention targets through strategic account management.
• Experience identifying and selling professional services and managing handoffs to delivery teams.
• Analytical mindset with proficiency in using CRM tools like HubSpot for tracking and reporting.
• Ability to manage multiple accounts and prioritize effectively in a fast-paced environment.

Benefits

• Healthcare – medical, dental, and vision insurance with an FSA or HSA option
• Life insurance – free life insurance plan
• 401(k) – pre-tax / Roth options with match
• Remote – US$1000 home office setup stipend
• Time off – unlimited time-off policy
• Parental leave – time off for new addition to the family