Role Overview
The Customer Success Manager will serve as the primary point of contact for customers, guiding them through onboarding and managing the day-to-day relationship to ensure long-term success with SWIVEL’s schools product.
What You Will Do
The CSM will drive product adoption, minimize implementation risks, and identify opportunities for growth, collaborating closely with cross-functional teams and influencing product adoption.
Why It Might Be a Fit
This role requires strong collaboration with internal teams and a proactive, customer-centric approach to building trusted, value-driven partnerships.
Requirements
- Minimum of five (5) years of experience in Customer Success, Account Management, or Sales within a SaaS start-up environment, specifically in EdTech or payments solutions.
- Bachelor’s degree in Business Administration, Business Management, Marketing, Finance, or a related field.
- Proven success in managing customer relationships and driving revenue growth in technology solutions for the education sector and/or payment platforms.
- Strong background in SaaS start-ups is essential, with hands-on experience in EdTech, school payment systems, or similar technology-driven industries.
- Demonstrated track record of sales or account growth within education technology or payment processing markets.
- Exceptional business acumen, communication, and negotiation skills, with the ability to build trust-based relationships with school administrators and district leaders.
Benefits
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
To apply for this job please visit swbc.wd1.myworkdayjobs.com.
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