Customer Success Manager

Role Overview

As a bilingual Customer Success Manager, you’ll play a critical role in helping customers get the full value of SWTCH’s EV charging and energy management platform. You’ll manage a dedicated portfolio of named accounts and also help support a pooled book of shared customers.

What You Will Do

You’ll drive value realization, customer adoption, and account health across the customer journey, for both your assigned and shared accounts. You’ll build and maintain strong, long-term relationships with customers across the real estate, multifamily, and commercial sectors.

Why It Might Be a Fit

This role is ideal for a proactive, organized communicator who enjoys building relationships and solving problems, works well in a team, and wants to help customers make the transition to electric mobility.

Requirements

• 3+ years in Customer Success, Account Management, or a similar client-facing role, preferably within SaaS, Cleantech, or Real Estate
• Bilingual Fluency in English and French is strongly preferred
• Strong Communication
• Problem-Solving Skills
• Data Literacy
• Organizational Excellence
• Passion for Sustainability
• Bachelor’s degree in Business, Communications, or a related field (or equivalent experience)

Benefits

• Competitive salary
• Bonus points for experience with connected hardware systems, familiarity with networking fundamentals, and understanding of OCPP, load management, or similar protocols
• Opportunities to grow, innovate, and make a measurable impact on the future of urban mobility
• Business Impact – As a member of the Customer Success team, you have the opportunity to take a lead role and make a significant impact on the culture and values of the company
• Environmental Impact – We are a clean energy company with a mission to reduce carbon emissions globally to ensure a clean and sustainable future
• Diversity – People develop their talents and skills in different ways. We value different paths and experiences