Product Operations Specialist

Role Overview

The Product Operations Specialist ensures effective day-to-day operation and adoption of digital products by connecting business needs with product capabilities, managing functional requests and approved system configurations, and supporting operational readiness across teams.

What You Will Do

Key responsibilities include serving as the first point of contact for internal stakeholders, understanding and classifying incoming matters, resolving functional usage questions and configuration-related matters, and maintaining a clear record of requests and progress.

Why It Might Be a Fit

The ideal candidate will have a strong understanding of software products, user roles, business workflows, and the distinction between defects, enhancement requests, and configuration issues, as well as experience administering configurable digital tools and managing access controls.

Requirements

• Bachelor’s degree in Business Information Systems, Information Technology, Business Administration, or a related field.
• 2+ years of experience in Product Operations, Business Systems Operations, Application Administration, Business Analysis, or related technology-enabled roles.
• Strong understanding of software products, user roles, business workflows, and the distinction between defects, enhancement requests, and configuration issues.
• Experience administering configurable digital tools, managing access controls, and handling stakeholder requests in a structured way.
• Comfortable using Jira or comparable tracking tools, documentation platforms, and spreadsheet/reporting tools.
• Strong communication, stakeholder management, troubleshooting, training, documentation, and prioritization skills.
• Ability to understand technical concepts and collaborate effectively with engineering teams without being required to write software or execute QA testing.
• Good written and verbal communication in Arabic and English.