Director, Client Growth

Role Overview

The Director, Client Growth owns all commercial responsibility for Synapse’s existing business, keeping clients, growing them, and the revenue that results. The role reports to the Vice President, Growth, who owns total company revenue across new business and existing accounts.

What You Will Do

Own Existing-Account Revenue, Lead Renewals and Retention, Own the Commercial Relationship, Drive Expansion, Operate the System, and manage existing-account revenue as an operating system.

Why It Might Be a Fit

This role requires 7 to 10+ years in B2B account management, client growth, or commercial roles, with a record of carrying and hitting a number on an existing base, ideally in an agency, professional services, or solutions-selling environment.

Requirements

• 7 to 10+ years in B2B account management, client growth, or commercial roles
• Demonstrated success owning renewals and expansion, including upsell and cross-sell into established accounts
• A track record of holding senior relationships with buyers and decision-makers and closing considered, relationship-driven engagements
• Command of pricing and renewal and expansion proposals, with the judgment to protect margin
• Fluency in Net Revenue Retention, pipeline discipline, forecasting, and CRM rigor, with CRM systems such as Salesforce, HubSpot, or Pipedrive