Customer Operations Agent (1820)

Role Overview

Support the management team to deliver a cost-effective, customer-focused check-in and disembarkation service to tourist and freight customers. Carry out duties in line with P&O Ferries Values and Behaviours, ensuring safe operations and providing high-quality customer service.

What You Will Do

Check in and process customers, release and outgate traffic, provide customer service, ensure safety, and report breaches or suspected breaches of security.

Why It Might Be a Fit

Ideal candidate has customer service experience, can work as part of a team and independently, and has experience working in a customer-facing environment, safety-critical environment, and managing competing priorities.

Requirements

• Customer service experience
• Ability to work as part of a team and independently
• Understanding of IT systems such as Microsoft Outlook/Teams
• Experience working in a customer-facing environment
• Experience operating within a safety-critical environment
• Experience managing competing priorities in a fast-paced environment