Customer Success Manager

Role Overview

As an Enterprise Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most valued customers, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded enterprise accounts.

What You Will Do

You will manage a book of business of approximately 15–18 enterprise customers, fostering strong partnerships through a deep understanding of each customer’s business objectives, priorities, and challenges. You will lead recurring executive-level conversations focused on value delivered, business impact, and strategic alignment.

Why It Might Be a Fit

You will identify expansion opportunities through value discovery and product alignment, creating qualified lead pass opportunities for Sales, and partner with Account Executives to support upsell and cross-sell initiatives.

Requirements

• 2-4 years of experience in a customer success role with demonstrated success in client relationship management in SaaS
• Experience managing a book of business in the $2–$3M ARR range
• ChurnZero experience is a plus
• Knowledge of the CPG industry is strongly preferred
• High degree of comfort with technology, particularly databases and syndicated data
• Strong presentation skills with the ability to communicate value and insights to professional and executive audiences
• Ability to work independently and make decisions across a wide range of complexity
• Proven ability to troubleshoot and resolve customer challenges
• Demonstrated success working with both large, complex enterprises and mid-sized organizations

Benefits

• Competitive health insurance benefits
• PTO and volunteer time off
• Employer-paid short- and long-term disability
• Parental and adoption leave
• 401(k)
• Tuition reimbursement

Tagged as: ChurnZero