Role Overview
As a Technical Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most strategic customers, with a primary focus on our Ratings & Reviews (UGC) solution, while supporting broader Syndigo solutions over time.
What You Will Do
You will serve as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded accounts.
Why It Might Be a Fit
You will manage a book of business of approximately 15-25 customers, developing deep partnerships through a strong understanding of each customer’s business objectives, digital commerce strategy, and content performance goals.
Requirements
- 4+ years of experience in Customer Success, Account Management, or related SaaS roles
- Experience managing a book of business in the $2–$3M ARR range
- Excel competency and knowledge of HTML, CSS, JSON
- Experience managing complex accounts with measurable success in retention and growth
- Experience working cross-functionally in fast-paced, high-growth environments
- Strong ability to communicate technical concepts and troubleshoot platform-related challenges
- Proven ability to drive product adoption and articulate ROI to executive stakeholders
- Experience with Ratings & Reviews, UGC, or digital commerce solutions (preferred but not required)
- Familiarity with tools like ChurnZero, Salesforce, or similar platforms (preferred but not required)
- Knowledge of the CPG or retail industry (preferred but not required)
- Familiarity with Tableau, Power BI or some other business analytics platform (preferred but not required)
Benefits
- Competitive health insurance benefits
- PTO and volunteer time off
- Employer-paid short- and long-term disability
- Parental and adoption leave
- 401(k)
- Tuition reimbursement
To apply for this job please visit syndigo.com.
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