Customer Operations Specialist II

Role Overview

The Customer Service Specialist II is the Syniverse customer point of contact for first level support for all products and services. This position will work with Syniverse customers to assist with troubleshooting and problem resolution.

What You Will Do

Analyze customer reported production issues and service request, including inoperability or inaccessibility of a system, module, or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations.

Why It Might Be a Fit

Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations.

Requirements

• High school diploma or GED
• Bachelor’s degree in communication or business (preferred)
• 2+ years experience in telecommunications industry (preferred)
• 2+ years customer service experience (preferred)
• PC experience in a Windows operating environment
• Strong typing ability
• Excellent interpersonal, verbal and written communications
• Ability to prioritize and handle multiple tasks simultaneously
• Ability to work with minimal supervision
• Ability to work unsupervised during off-peak hours, weekends, and holidays
• Ability to proactively anticipate customer needs and make recommendations to meet those needs
• Ability to work in a multiple shift environment covering 24 x 7 x 365

Benefits

• Competitive total compensation
• Flexible/remote work