Strategic Customer Success Manager – Italian Speaking

Role Overview

As a Strategic Customer Success Manager, you’ll own a book of enterprise accounts across Europe, acting as a trusted advisor who drives adoption, retention, and growth. You’ll partner closely with Sales to deliver a seamless onboarding experience and educate clients on a completely new way to create video content.

What You Will Do

You will drive Synthesia’s future growth by building relationships with clients and turning them into happy users, help educate clients on a totally new way to create video content, and work closely with sales to create a cohesive onboarding experience for new users.

Why It Might Be a Fit

Ideal for an individual who wants to expand their career with a fast-growing software company, with a track record in managing risk, forecasting, and identifying growth opportunities, and experience in managing a Book of Business along with KPIs.

Requirements

• Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
• Experience in managing a Book of Business along with KPIs
• A track record in managing risk, forecasting, and identifying growth opportunities
• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
• Successfully onboarding new clients and building key relationships in the first critical months and beyond
• Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
• Light video editing using the Synthesia platform
• Retention and growth of our enterprise clients
• Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities

Benefits

• Competitive salary
• Equity
• Benefits