Customer Experience Agent 1

Role Overview

The Customer Experience Agent interacts with customers to develop relationships, ensuring ultimate customer satisfaction and returning customers. The role involves communicating with internal and external parties, responding to customer correspondence, and resolving customer questions.

What You Will Do

Responsibilities include analyzing customer requests, providing information, routing requests to the proper person, and maintaining accurate documentation. The role also involves assisting with returns and replacements, analyzing transactions, and correcting records.

Why It Might Be a Fit

The ideal candidate will have a customer-centric attitude, strong MS Office skills, and the ability to work in a fast-paced team environment. The role requires excellent communication, problem-solving, and time-management skills.

Requirements

• High school diploma or equivalent
• 1 year in a Customer Service function or related skill
• Customer centric and Internet savvy
• Strong MS Office skills

Benefits

• Incentive Plan
• Benefits information available at https://SyscoBenefits.com