Customer Experience Coordinator

Role Overview

The Customer Experience Coordinator will enhance the customer experience by identifying customer needs and collaborating with internal departments to optimize customer services and brand awareness. This position is responsible for leading team member training for the Customer Service and Sales teams.

What You Will Do

Lead continuous improvement initiatives, develop onboarding schedules, update training materials, lead training for new customer service representatives, and provide feedback on customer service representative performance.

Why It Might Be a Fit

The ideal candidate will have excellent customer service and communication skills, the ability to effectively and collaboratively resolve issues, and the ability to confidently present product information and demonstrations.

Requirements

• Effective and strategic team leadership
• Excellent customer service and communication skills
• The ability to effectively and collaboratively resolve issues
• Proficient computer and 10 key skills
• Ability to multi task efficiently
• Ability to confidently present product information and demonstrations

Benefits

• Benefits information available at https://SyscoBenefits.com