Role Overview
The Technology Enablement Manager is part of a team that drives user engagement and satisfaction through effective technical support and communication. This position focuses on optimizing and implementing technology needs and automations for our internal technology teams as well as improving our end-users’ experience within the CX Platforms.
What You Will Do
Build and execute the Intercom user experience through Bot automation on our platforms. Create and maintain content, including collaborating with cross-functional teams to develop and implement necessary KBAs for the functions and features being deployed.
Why It Might Be a Fit
This position requires strong communication skills, the ability to work cross-functionally, and a high level of problem-solving skills. The ideal candidate will be flexible, proactive, and able to build and maintain effective working relationships with all levels of management and staff.
Requirements
- 4+ years of progressive experience working in a project, results-driven role, or sales management.
- Experience leveraging Salesforce, Confluence and Jira to support deployment processes and objectives.
- Proficiency in our tech stack: Salesforce, Adobe, Camtasia, Intercom, Jira, Confluence, Zapier, Typeform, Airtable, Lokalise, Tableau, and Guru.
- Strong knowledge and experience using chat-based tools and platforms.
- At least 2 years of experience with Adobe Creative Cloud, including Photoshop, Premiere Pro, After Effects, Audition and Camtasia.
Benefits
- Incentive Plan
- Dental insurance
- Vision insurance
- Healthcare
- PTO
- Retirement
- Learning budget
- Parental leave
- Wellness
- Visa/relocation support
- Remote flexibility
- Stipends
- Bonus/commission
- Paid holidays
To apply for this job please visit wd5.myworkdaysite.com.
Follow us on social media