Customer Success Manager (Senior)

Role Overview

As a Customer Success Manager, you will assume technical responsibility and management of tasks related to providing services to customers and managing contracts. You will have strategic influence and development of existing business, provide comprehensive advice to customers, and participate in vertical squads.

What You Will Do

Your day-to-day responsibilities will include proactive analysis and management of customers, supporting customer success management, ensuring customer satisfaction, and participating in planning and forecasting processes.

Why It Might Be a Fit

We are looking for curious talent who can take on challenges, contribute ideas, and transform customers’ experiences. You will have autonomy, continuous support, and a collaborative environment where you can grow without limits.

Requirements

• Completed degree in computer science, engineering, or comparable training
• Top knowledge and experience in cloud and IT architecture, technology strategy, sales, and business development
• Strong communication and presentation skills
• Knowledge of market-relevant cloud ecosystems and experience with partners
• Knowledge of cloud (IaaS, PaaS, SaaS) and experience with AWS, Microsoft Azure, Google, Rackspace
• Development of cloud platforms/hybrid cloud solutions
• High resilience, adaptability, and technical understanding of standardized service provision
• Detailed knowledge of processes and structures in your own company
• Experience in international cooperation with Local Business Units and NatCos
• High social skills, ability to work in a team, and good assertiveness
• Fluent written and spoken English
• Willingness to travel nationally and internationally

Benefits

• Flexible compensation plan
• Telemedicine
• Life and accident insurance
• Social fund
• 26+ working days of vacation per year
• Free access to specialist services (medical, legal, wellness)
• 100% salary coverage during medical leave