Customer Success Manager – T-Cloud – German Speaker

Role Overview

T-Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

What You Will Do

As a Customer Success Manager, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.

Why It Might Be a Fit

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

Requirements

• Completed degree in computer science, engineering or comparable training or further education.
• Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
• Top knowledge and experience in the field of AI
• Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise
• Strong knowledge of market-relevant cloud ecosystems and experience with partners
• Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
• Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
• Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
• High resilience, adaptability to dynamically changing processes/startup mentality.
• Very good technical understanding of standardized service provision through platforms.
• Detailed knowledge of the processes and structures in your own company.
• Experience in international cooperation with Local Business Units and NatCos.
• High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
• Fluent written and spoken German and English.

Benefits

• Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
• Telemedicine.
• Life and accident insurance.
• Social fund.
• 26+ working days of vacation per year.
• Free access to specialist services (medical, legal, wellness).
• 100% salary coverage during medical leave.