Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes strategic influence and development of the existing business of the assigned T Cloud Public customers, comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage, and active participation in the respective vertical squad of the T Cloud Public.

What You Will Do

You will be responsible for avoiding ‘churn’ through proactive analysis and management of T Cloud Public customers, supporting the ongoing optimization and further development of the customer success management of the T Cloud Public, and ensuring customer satisfaction.

Why It Might Be a Fit

We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience. You will have the opportunity to work in an international, dynamic and collaborative environment, with a hybrid work model and flexible working hours.

Requirements

• Completed degree in computer science, engineering or comparable training or further education
• Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development
• Top knowledge and experience in the field of AI
• Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise
• Strong knowledge of market-relevant cloud ecosystems and experience with partners
• Strong knowledge in the field of cloud (IaaS, PaaS, SaaS)
• Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
• Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined
• High resilience, adaptability to dynamically changing processes/startup mentality
• Very good technical understanding of standardized service provision through platforms
• Detailed knowledge of the processes and structures in your own company
• Experience in international cooperation with Local Business Units and NatCos
• High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently
• Willingness to travel nationally and internationally
• OTC Practitioner certification or comparable AMIGO Hyperscaler certification
• Agile methods such as Scrum, Kanban, DevOps or comparable certifications
• DevOps Foundation
• OTC Architect
• Fluent written and spoken German and English

Benefits

• Flexible compensation plan (health insurance, meal vouchers, childcare, transport)
• Telemedicine
• Life and accident insurance
• Social fund
• 26+ working days of vacation per year
• Free access to specialist services (medical, legal, wellness)
• 100% salary coverage during medical leave

Tagged as: Compensation Design