Role Overview
Join MAX Technical Services in a leadership role where customer experience, operational performance, and people leadership come together. Leading teams across multiple states, you will drive service excellence, strengthen customer partnerships, and deliver on key business priorities in a dynamic, customer-focused environment.
What You Will Do
Lead service delivery to meet and exceed customer and business expectations, build, coach, and develop high-performing teams, drive operational excellence through continuous improvement initiatives, and strengthen relationships with venue partners, customers, and key stakeholders.
Why It Might Be a Fit
You are an experienced operations leader with a strong customer focus and a track record of delivering results through people.
Requirements
- Significant leadership experience in customer operations, field service, or technical services
- Demonstrated success leading geographically dispersed teams
- Strong service delivery, performance management, and reporting capability
- Commercial acumen and the ability to balance customer and business outcomes
- Exceptional stakeholder management and relationship-building skills
- Strong analytical and problem-solving abilities with a continuous improvement mindset
Benefits
- Time for moments that matter, including birthdays, cultural leave, flexible public holidays, and five days of bonus leave
- 18 weeks paid parental leave for every new parent, regardless of role
- Access to leading wellbeing programs and resources
- Corporate discounts and special offers from leading retailers
- A diverse and inclusive culture where everyone belongs
To apply for this job please visit linkedin.com.
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