Staff Product Operations Manager

Role Overview

We’re seeking an experienced Staff Product Operations Manager to own how Tailscale’s Product org operates. You’ll look across how Product plans, launches, learns from customers, and measures results, identify the gaps that matter most, and design the systems to close them.

What You Will Do

You will work as part of the Program Management team to: Roadmap health, Product launch health, Internal documentation and onboarding, Feature request health, Customer insight, Operating rhythms, Data health, Across all areas.

Why It Might Be a Fit

This role is successful when Product leadership relies on product operations as a strategic partner, customer insight visibly shapes the roadmap, and the Product org’s operating model scales as Tailscale adds products and teams.

Requirements

• 8+ years of experience in product operations, program management, or business operations, including designing an org’s operating model
• A track record of starting high-impact operations initiatives yourself
• Experience building customer insight systems that influence product prioritization
• Experience setting launch frameworks and readiness standards across Product and GTM
• Experience defining product metrics and data strategy with data teams
• Systems thinking: the ability to see how Product’s processes affect GTM, Support, and company planning
• Demonstrated ability to influence senior leaders and build alignment across orgs
• Experience mentoring others and raising the quality of a team’s work
• Exceptional written and verbal communication in an asynchronous, remote-first environment

Benefits

• Competitive total compensation package
• Comprehensive group benefits with no waiting period
• Remote first company
• Employer-funded retirement contributions
• Support for your personal and professional development
• Paid time off and a healthy work-life integration
• A build-your-own home office setup
• Paid parental leave program