Customer Experience Manager

Role Overview

As a Customer Experience Manager, you’ll play a hands-on role in shaping how customers experience TAL by simplifying interactions, modernising propositions and removing friction across key journeys. You’ll drive meaningful improvements that help customers better understand and value their cover.

What You Will Do

Drive end-to-end CX improvements, simplify communications and experiences, lead redesign of critical journeys, modernise propositions, partner cross-functionally, and improve retention and experience quality.

Why It Might Be a Fit

You’ll be working alongside a diverse and capable team, with leaders who inspire and support everyone. You’ll have the opportunity to make a tangible impact on customers’ lives and build trust and long-term relationships with the people we serve.

Requirements

• Experience delivering customer communications or CX initiatives
• Ability to simplify complex information into clear, human language
• Confidence working in regulated environments
• Strong stakeholder skills
• Hands-on, solution-focused approach
• Customer-first mindset

Benefits

• Discounted insurance
• Health and wellbeing programs
• Employee benefits
• Flexible working options
• Wellbeing initiatives