Customer Experience Specialist

As a Customer Experience Specialist, you will be the first point of contact for customers, provide excellent service, and resolve queries and complaints in a timely manner. You will receive full training on life insurance, our products, and systems, and work in a friendly, supportive team environment.

Requirements

• A genuine passion for helping customers and a friendly, professional phone manner
• Great team player with a positive attitude
• Clear verbal and written communication skills
• Able to multitask and manage your time well
• Experience in a contact centre or customer service role (preferred, but not essential)

Benefits

• Permanent, full-time role with stability and growth opportunities
• Full training in life insurance
• Friendly, supportive team environment
• Flexibility to work in Melbourne, Sydney, or Brisbane
• Hybrid work arrangement (in-person and remote)