Operations & Customer Experience Associate

Role Overview

The Operations & Customer Experience Associate will be responsible for resolving escalated customer complaints, investigating order issues, and managing supplier and purchase orders. The role requires excellent written English, decision-making skills, and the ability to work independently.

What You Will Do

The core responsibilities of the role include escalated customer resolution, operations problem-solving, supplier and purchase order management, and building the system as you go. The role requires the ability to investigate order issues end to end, document recurring situations, and improve the first-line agent’s playbooks.

Why It Might Be a Fit

The ideal candidate will have two or more years of experience in customer experience, operations, or account management, ideally in an ecommerce or DTC brand. They will be comfortable making decisions with incomplete information, organized, and available during UK working hours.

Requirements

• Two or more years in customer experience, operations or account management
• Excellent written English
• Genuinely comfortable making decisions with incomplete information
• Organised enough to hold twenty open threads without dropping any
• Available during UK working hours
• Reliable internet and a proper working setup