Role Overview
Deliver real-time, exceptional support via live chat, guide new merchants through setup and migration, become a Brevo guru, create internal standard operating procedures, and champion the customer voice.
What You Will Do
Provide live chat support, onboard new merchants, develop product expertise, create process documentation, and partner with Product and Engineering to improve the platform.
Why It Might Be a Fit
Must have experience working with a SaaS company catering to the North American/USA market, 3-5 years of experience, comfortable working night shifts, and flexible to work on weekends and holidays.
Requirements
- Must have experience working with a SaaS company catering to the North American/USA market
- 3-5 years of experience
- Comfortable working night shifts
- Flexible to work on weekends and holidays
Benefits
- Cab facility
- Meal vouchers
- 2x pay on holidays and weekends
- INR 10 lakh medical insurance
- Maternity support
- Childcare facilities
- Wellness bonuses
To apply for this job please visit linkedin.com.
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