Director of Customer Experience – MS Dynamics 365 CE, US

Role Overview

The organization combines consulting and technology expertise to help customers modernize operations, improve customer and employee experiences, and implement AI-driven transformation initiatives. We are looking for an experienced Director of Customer Experience to lead customer delivery operations, strengthen executive client relationships, and support growth within existing accounts.

What You Will Do

Act as a senior delivery leader and trusted advisor across customer accounts, lead PMO processes, governance, and delivery standards, oversee customer onboarding, implementation, and ongoing service delivery, manage and mentor cross-functional teams.

Why It Might Be a Fit

10+ years of experience in client delivery, program management, or consulting, strong D365 CE experience, experience managing complex customer accounts and cross-functional delivery teams, strong executive-level communication and stakeholder management skills.

Requirements

• 10+ years of experience in client delivery, program management, or consulting
• Strong D365 CE experience is required
• Experience managing complex customer accounts and cross-functional delivery teams
• Strong executive-level communication and stakeholder management skills
• Experience with VARs or within Microsoft/SaaS partner ecosystems
• Ability to connect delivery excellence with customer retention and account growth
• Bachelor’s degree required; MBA or advanced degree is a plus
• Familiarity with Microsoft Copilot, Azure, and/or Power Platform preferred
• PMP or similar project management certification is a plus
• US citizenship required
• Ability to travel up to 25-30% locally and nationally

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• Paid time off
• Travel reimbursement

Tagged as: Microsoft Dynamics