Customer Success/Account Manager

Role Overview

Develop and manage client relationships to promote retention and loyalty, ensuring customer satisfaction and improving areas of dissatisfaction.

What You Will Do

Develop and manage client portfolios, sustain business growth and profitability, improve client onboarding processes, mediate between clients and the organization, handle and resolve requests and complaints, and minimize client churn.

Why It Might Be a Fit

The ideal candidate will have a good understanding of client companies, their industry, work culture, and environment, and will be able to negotiate pay and salary rates and finalize arrangements with clients.

Requirements

• Develop and manage clients portfolios
• Sustain business growth and profitability by maximizing value
• Improve client onboarding processes
• Mediate between clients and the organization
• Handle and resolve requests and complaints
• Minimize client churn
• Searching for and identifying job leads to pass to the relevant consultant and strive to identify client opportunities
• Using networking techniques to attract business from client companies
• Developing a good understanding of client companies, their industry, what they do, their work culture and environment
• Negotiating pay and salary rates and finalizing arrangements with client

Benefits

• Competitive base salary
• Commission structure
• Ongoing training and professional development opportunities
• Collaborative and innovative work environment