Role Overview
Support the growth and operational effectiveness of the global Post Sales organization as a strategic and operational partner to the VP of Customer. Drive operational discipline through structured forecasting, performance analytics, and project coordination.
What You Will Do
Drive effective Customer Success capacity and account coverage planning, own retention, renewal, and churn forecasting rhythm, analyze customer lifecycle performance, define and own the QBR process, and lead program management for the Post Sales team.
Why It Might Be a Fit
You will work closely with Customer Success Managers, Technical Account Managers, and cross-functional teams to identify opportunities for improvement, establish scalable processes, and provide the insights and operational support needed to deliver exceptional customer outcomes.
Requirements
- 6+ years of experience in Customer Success Operations or a closely related post-sales function within a SaaS or technology company
- A bachelor’s degree in Business, Finance, Operations, or a related field, or equivalent practical experience
- Strong working knowledge of Salesforce
- Demonstrated experience owning customer lifecycle management, retention, and renewal forecasting, and customer health measurement
- Experience with CS capacity planning, account segmentation, and operational performance reporting
- Advanced Excel skills and a strong analytical mindset
Benefits
- Adyen+, a significant monthly allowance to spend on whatever matters most to you and your wellbeing
- 28 days of paid annual leave
- €115 monthly commuting allowance when you join us in the office 3 days per week
- 25% employer contribution to your pension
- Annual all-company gathering at Adyen’s headquarters in Amsterdam, plus regional team events throughout the year
To apply for this job please visit job-boards.eu.greenhouse.io.
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