Product Enablement Manager I

Role Overview

The Product Enablement Manager I manages client onboarding, training, adoption, and ongoing product enablement for assigned SaaS products. This role ensures clients and internal teams have the knowledge, resources, and support needed to use products effectively and gain measurable value.

What You Will Do

Manage client onboarding, training, adoption, and ongoing product enablement. Identify adoption barriers, coordinate solutions, and establish repeatable enablement processes.

Why It Might Be a Fit

This is an individual contributor role responsible for managing enablement activities and outcomes, without direct people management responsibilities. Strong communication, presentation, facilitation, and organizational skills are required.

Requirements

• Experience in SaaS onboarding, implementation, client training, product support, or a related field.
• Strong communication, presentation, facilitation, and organizational skills.
• Ability to explain software workflows clearly to nontechnical audiences.
• Ability to interpret usage data and translate findings into practical actions.
• Experience coordinating work across client-facing and technical teams.
• Hospitality sales and catering knowledge preferred.

Benefits

• Medical insurance (base option 100% paid by Tambourine)
• Dental & vision insurance
• 401K
• Life & long-term disability insurance (100% paid by Tambourine)
• Additional life & short-term disability insurance
• Pet insurance
• Generous paid time off
• Twelve paid holidays
• Six work-from-home days per month
• Additional PTO for recreational stays at client properties
• Creative work atmosphere and culture
• Tri-Rail commuter discount