Entry Level Customer Success Manager

Role Overview

Tangent is a social impact platform that helps jobseekers from diverse backgrounds get hired with the help of industry expert mentors. As a Customer Success Manager, you’ll guide new clients through the onboarding process, build strong relationships, and demonstrate the value of Tangent’s services.

What You Will Do

Your day-to-day responsibilities will include client onboarding, relationship management, understanding client needs, value demonstration, adoption and engagement, problem solving, retention and growth, feedback collection, advocacy, performance tracking, and reporting.

Why It Might Be a Fit

This role is a great fit for someone who is passionate about making a real impact, has a competitive salary and commission structure, opportunities for career advancement, a dynamic environment, and personal development. You’ll also have the chance to be part of a rapidly growing company and be rewarded with share options.

Requirements

• No previous experience or degree is required, just a passion for the mission
• Ability to build and maintain strong relationships with clients
• Understanding of client needs and ability to demonstrate value
• Problem-solving skills and ability to escalate issues
• Ability to drive product adoption and engagement
• Feedback collection and sharing insights with the product and development teams

Benefits

• Competitive salary and commission
• Comprehensive benefits package
• Share options in the company
• Personal development opportunities