Customer Success Manager

Role Overview

This customer-facing role is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints.

What You Will Do

Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more.

Why It Might Be a Fit

A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity, with a strong understanding of all aspects of the Tanium solutions and their value to customers.

Requirements

• 5 plus years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model
• Has demonstrated consulting and project management skills, experience with building strategic relationships that drive business value for customers
• Working knowledge of endpoint technology and the areas of major business outcomes for a CIO
• Tanium Certified Operator (nice to have)
• Tanium Certified Administrator (nice to have)

Benefits

• Annual base salary range for this full-time position is $88,000 to $134,000
• Equity awards
• Generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits