Customer Service Representative/Inside Sales Support

Role Overview

The Customer Service/Inside Sales Support role is a full-time position based in Costa Mesa, CA. The Inside Sales & Customer Service Support role is responsible for ensuring exceptional customer experience and seamless internal coordination across the sales and order fulfillment process.

What You Will Do

Provide responsive support to customers and sales representatives while coordinating territory-related activities, review and validate incoming orders for accuracy, and manage the full order lifecycle from quote through shipment.

Why It Might Be a Fit

The primary goal is to uphold high standards of responsiveness, accuracy, and service while contributing to the overall efficiency and success of the sales operation.

Requirements

• 3+ years of experience in customer service, inside sales, or a related role—preferably within the lighting or architectural products industry
• Prefer experience with SAP, Dynamics, Adobe and Bluebeam Revu
• Strong MS Office skills (Excel, Outlook, Word)
• Strong Customer Service and Customer Support skills to manage inquiries, orders, and issue resolution effectively
• Detail-oriented, organized, and able to manage multiple tasks and priorities in a fast-paced environment
• Strong written and verbal communication skills and the ability to work collaboratively with cross-functional teams
• Bachelor’s degree in business or a related field is a plus

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• 401(k) matching
• Competitive salary
• Dental insurance
• Life Insurance (paid by Targetti) with option to purchase additional coverage
• Additional Health Resources through United Healthcare (fees may apply)
• Flexible Spending Account (FSA) option for healthcare and dependent care expenses
• Time Off Benefits
• Professional Development