Customer Success Manager

Role Overview

As a Customer Success Manager, you will work remotely or from our office, supporting customers through chat and email, solving complex issues, and improving customer experience. You will work closely with the Customer Success Team, Operations Teams, and tax experts to ensure prompt and reliable customer support.

What You Will Do

You will support customers with app usage, technical functions, payments, tax topics, and data protection. You will solve complex cases independently and forward them to relevant departments if necessary. You will also develop support processes, templates, and our internal knowledge base.

Why It Might Be a Fit

You will bring about two to three years of experience in Customer Success, Customer Support, or a comparable service-oriented environment. You will have excellent communication skills, be customer-oriented, and work well in a team. You will also be adaptable and willing to learn new products, processes, and ways of working.

Requirements

• 2-3 years of experience in Customer Success, Customer Support, or a comparable service-oriented environment
• German language skills at C2 level
• Very good English skills
• Customer-oriented communication skills
• Ability to work well in a team
• Adaptability and willingness to learn new products, processes, and ways of working

Benefits

• Holistic well-being with free coaching sessions for mental health and yoga
• Monthly budget for a wide range of services
• Stock options for all employees
• 30 annual vacation days
• Flexible working hours
• Hybrid work and up to six weeks of work abroad per year
• Free tax returns through the Taxfix app
• Internal support for personal tax-related questions
• Generous training budget
• Dogs welcome in the office