Sales Operations Manager

Our client is seeking a hands-on Sales Operations Manager. The ideal candidate will help keep the team organized, accountable, and operating efficiently by monitoring daily activities, reinforcing established processes, and providing consistent coaching and support.

This is not a traditional sales management role focused on revenue generation, closing deals, or making outbound calls. Instead, the position is designed for someone who can act as a coach and operational resource for the sales team, ensuring that expectations are being met and that team members are following established procedures.

Responsibilities

• Monitor daily sales team activities to ensure compliance with established processes and expectations.
• Track completion of required sales documentation, call notes, reports, and follow-up activities.
• Review team reporting and identify outstanding tasks or incomplete documentation.
• Follow up with sales representatives to ensure required responsibilities are completed on time.
• Provide ongoing coaching, guidance, and accountability to sales team members.
• Help reinforce best practices and maintain consistency across the sales organization.
• Monitor CRM activity and ensure accurate and timely data entry.
• Identify operational gaps, process inefficiencies, and areas where additional support or training may be needed.
• Serve as a point of contact for sales representatives who need assistance with day-to-day processes.
• Work with sales leadership to maintain organization, productivity, and accountability across the team.

Qualifications

• Bachelor’s degree required.
• Previous experience in sales administration, sales operations, sales support, or a sales leadership role.
• Experience supporting, monitoring, or overseeing a sales team is preferred.
• Strong organizational skills and the ability to manage multiple priorities.
• Comfortable holding others accountable and following up on outstanding responsibilities.
• Strong communication and interpersonal skills.
• Ability to monitor reporting, CRM activity, and team performance metrics.
• Detail-oriented with a hands-on approach to team support and operational oversight.
• Experience in any sales-driven industry is acceptable; direct industry experience is not required.