Customer Experience Associate

Role Overview

The Customer Experience Associate will work in a fast-paced environment, processing financial transactions, understanding customer needs, and providing excellent customer experience. The role requires strong administration, organizational, and communication skills.

What You Will Do

The responsibilities include processing financial transactions, understanding and determining customer needs, responding to customer concerns, achieving business objectives, and delivering quality customer experiences.

Why It Might Be a Fit

The ideal candidate is a go-getter who can exercise initiative, be accurate and detail-oriented, and handle several tasks and changing priorities. The role requires a dynamic communicator with established customer experience skills.

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail oriented

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs