Customer Experience Associate – Dieppe

Role Overview

The Customer Experience Associate will process financial transactions, understand and determine customer needs, and respond to and resolve customers’ concerns. The role requires strong administration, organizational, planning, and time management skills to work in a fast-paced environment.

What You Will Do

The successful candidate will process financial transactions, understand and determine customer needs, respond to and resolve customers’ concerns, and achieve assigned goals and business objectives.

Why It Might Be a Fit

The ideal candidate will be a dynamic communicator with established customer experience skills, able to connect with different people in a calm, courteous, and effective manner.

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning, and time management skills to work in a fast-paced environment
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs