Customer Experience Associate

Role Overview

As a Customer Experience Associate, you will be responsible for creating an exceptional customer experience with every customer interaction, contributing to the ongoing improvement of the overall branch customer experience, and supporting the achievement of business objectives by supporting advice goals.

What You Will Do

Your key accountabilities will include creating an exceptional customer experience, completing a broad range of financial transactions, assisting with responding and resolving customer concerns, identifying customer needs, and promoting products, advice, services, and banking capabilities.

Why It Might Be a Fit

This role may be a fit for you if you have established customer service skills, a broad knowledge of the basic product suite, and the ability to evaluate and recommend customer solutions from established options.

Requirements

• High School diploma
• 1+ years of relevant experience
• Post-Secondary or Undergraduate degree (in related field) preferred

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs