Customer Experience Associate – Sherbrooke & Claremont

Role Overview

As a Customer Experience Associate, you will work in a fast-paced environment, providing excellent customer experience, processing financial transactions, and promoting banking solutions. You will be responsible for understanding customer needs, advising on banking solutions, and delivering quality customer experiences.

What You Will Do

Process financial transactions, understand and determine customer needs, respond and resolve customers’ concerns, achieve assigned goals, and promote banking solutions.

Why It Might Be a Fit

This role requires a go-getter who can exercise initiative, be accurate and detail-oriented, and handle several tasks and changing priorities. You will need to be a dynamic communicator with established customer experience skills and fluency in both French and English.

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• Fluency in both French and English

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs