Customer Experience Associate

Role Overview

As a Customer Experience Associate, you will be the first line of service at TD Canada Trust, building strong and meaningful relationships with clients through various customer service operations and providing information and advice on services, products, and solutions to current and potential clients of TD. You will understand client needs and target opportunities to promote products and services by directing clients to team members or internal partners, while ensuring a positive client experience.

What You Will Do

You will treat financial operations, such as deposits, withdrawals, and bill payments, according to standard operating procedures, industry regulations, and TD’s Code of Conduct and Professional Ethics. You will understand and determine client needs to recommend solutions tailored to those needs, while acting with discretion for confidential matters. You will respond to client concerns and resolve them through standard procedures and exception escalation to a higher level, as needed.

Why It Might Be a Fit

You will achieve established business objectives by promoting banking solutions and following business processes accurately and on time. You will create a personal connection with clients to inform them clearly and accurately about banking solutions and processes. You will assist in establishing a positive, diverse, and equitable work environment by promoting team efficiency and participating in individual performance and development.

Requirements

• Diplôme d’études secondaires et/ou plus d’une année d’expérience pertinente
• Diplôme universitaire de premier cycle ou équivalent, un atout
• Très bon sens de l’organisation, et solides compétences en administration, en planification et en gestion du temps, pour travailler dans un milieu au rythme rapide
• Utilisation pratique de la suite MS Office (Word, Excel et Outlook) et d’Internet
• Personne ambitieuse pouvant faire preuve d’initiative, axée sur l’exactitude et soucieuse des détails pour le traitement de plusieurs tâches et la modification des priorités
• Communicateur dynamique ayant des compétences reconnues en expérience client, qui peut établir un lien, verbalement ou par écrit, avec différentes personnes de façon calme, courtoise et efficace

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs