Customer Experience Associate

Role Overview

The Customer Experience Associate will work in a fast-paced environment, processing financial transactions, understanding customer needs, and recommending solutions. The role requires strong administration, organizational, planning, and time management skills. The Associate will work in a team environment, respecting coworkers and staying dedicated to achieving business objectives.

What You Will Do

The main responsibilities of the Customer Experience Associate include processing financial transactions, understanding customer needs, responding to and resolving customer concerns, and achieving assigned goals and business objectives.

Why It Might Be a Fit

The ideal candidate will be a go-getter who can exercise initiative, be accurate and detail-oriented, and handle several tasks and changing priorities. The Associate will be a dynamic communicator who can connect with different people in a calm, courteous, and effective manner.

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning, and time management skills
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail-oriented
• A dynamic communicator with established customer experience skills

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs