Customer Experience Associate – Water Street

Role Overview

The Customer Experience Associate will work in a fast-paced environment, processing financial transactions, understanding customer needs, and providing excellent customer experience. The role requires strong administration, organizational, planning, and time management skills.

What You Will Do

The associate will process financial transactions, respond to customer concerns, achieve assigned goals, and build a positive, diverse, and equitable work environment. They will also assist the team, deliver quality customer experiences, and recommend operational improvements.

Why It Might Be a Fit

The ideal candidate is a go-getter who can exercise initiative, be accurate and detail-oriented, and handle several tasks and changing priorities. They should be a dynamic communicator with established customer experience skills and a strong administration, organizational, planning, and time management skills.

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning, and time management skills
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail oriented

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs