Manager, Customer Experience

Role Overview

The role is part of the Personal & Commercial Banking line of business, and the colleague will work in Sudbury, Ontario, Canada. The colleague will be responsible for mentoring a team, meeting customer demands, and collaborating with One TD partners to provide a legendary customer experience.

What You Will Do

The colleague will mentor a team, meet customer demands, collaborate with One TD partners, support frontline staff, coach the team, lead the team, administer daily branch administrative duties, maintain customer-facing areas, and help build a fair, positive, and equitable environment.

Why It Might Be a Fit

The colleague will be a dynamic leader with strong influential skills, a go-getter with strong organizational, planning, and time management skills, and a tactful and diplomatic communicator able to exchange ideas and information with customers, partners, and management in a concise and logical way.

Requirements

  • Undergraduate degree
  • Over 3 years of relevant work experience
  • Sound knowledge of processes management, business, and operational functions including banking solutions and concepts
  • Proficiency in software tools including MS Office, and internet application
  • Tactful and diplomatic communicator
  • Strong organizational, planning, and time management skills
  • Dynamic leader with strong influential skills

Benefits

  • Base salary
  • Variable compensation
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off
  • Banking benefits and discounts
  • Career development
  • Reward and recognition programs

Tagged as:

To apply for this job please visit td.wd3.myworkdayjobs.com.

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