Manager, Customer Experience

Role Overview

The role is part of the Personal & Commercial Banking line of business, and the colleague will work in Sudbury, Ontario, Canada. The colleague will be responsible for mentoring a team, meeting customer demands, and collaborating with One TD partners to provide a legendary customer experience.

What You Will Do

The colleague will mentor a team, meet customer demands, collaborate with One TD partners, support frontline staff, coach the team, lead the team, administer daily branch administrative duties, maintain customer-facing areas, and help build a fair, positive, and equitable environment.

Why It Might Be a Fit

The colleague will be a dynamic leader with strong influential skills, a go-getter with strong organizational, planning, and time management skills, and a tactful and diplomatic communicator able to exchange ideas and information with customers, partners, and management in a concise and logical way.

Requirements

• Undergraduate degree
• Over 3 years of relevant work experience
• Sound knowledge of processes management, business, and operational functions including banking solutions and concepts
• Proficiency in software tools including MS Office, and internet application
• Tactful and diplomatic communicator
• Strong organizational, planning, and time management skills
• Dynamic leader with strong influential skills

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs