Manager, Customer Experience II – Fixed Term Contract

Role Overview

The Manager, Customer Experience II will lead a team to provide a seamless and impactful customer experience, mentor team members, and maintain customer-facing areas of the branch. The role requires a strong leader with organizational and planning skills, as well as a go-getter with a positive attitude and a commitment to building a fair and equitable environment.

What You Will Do

The Manager, Customer Experience II will mentor a team, meet customer demands, collaborate with One TD partners, and support frontline staff in resolving complaints. The role also involves administering daily branch administrative duties, maintaining customer-facing areas, and leading a high-performing team.

Why It Might Be a Fit

The ideal candidate will be a dynamic leader with strong influential skills, a go-getter with strong organizational, planning, and time management skills, and a tactful and diplomatic communicator. The role requires a strong commitment to building a fair, positive, and equitable environment and promoting team effectiveness.

Requirements

• Undergraduate degree
• Over 3 years of relevant work experience
• Sound knowledge of processes management, business, and operational functions
• Proficiency in software tools, including MS Office and internet applications
• Tactful and diplomatic communication skills
• Strong organizational, planning, and time management skills
• Dynamic leadership skills

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs

Tagged as: Compensation Design