Manager, Customer Experience II

On Site Full TimeOntario, CanadaTD

Role Overview

The role is part of the Personal & Commercial Banking line of business, and the team is responsible for building deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.

What You Will Do

The main day-to-day responsibilities include mentoring a team, meeting customer demands and compliance requirements, collaborating with One TD partners, supporting frontline staff, and administering complex daily branch administrative duties.

Why It Might Be a Fit

The ideal candidate is a dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment, and has a go-getter attitude with strong organizational, planning, and time management skills.

Requirements

  • Undergraduate degree
  • Over 3 years of relevant work experience
  • Sound knowledge of processes management, business and operational functions
  • Proficiency in software tools including MS Office, and internet application
  • Tactful and diplomatic communicator
  • Strong organizational, planning and time management skills
  • Dynamic leader with strong influential skills

Benefits

  • Base salary
  • Variable compensation
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off
  • Banking benefits and discounts
  • Career development
  • Reward and recognition programs

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