Manager, Customer Experience Trainee – Montreal-Ouest

Role Overview

As a Manager, Customer Experience Trainee, you will be responsible for mentoring a team, meeting customer demands, and collaborating with One TD partners to provide a legendary customer experience. You will also lead the team to monitor workflows, prioritize tasks, and assign duties while resolving and improving operational issues.

What You Will Do

Your day-to-day responsibilities will include mentoring a team, meeting customer demands, collaborating with One TD partners, and leading the team to monitor workflows and assign duties.

Why It Might Be a Fit

You will be a good fit for this role if you are a go-getter with strong organizational, planning, and time management skills, and a dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment.

Requirements

• Undergraduate degree
• Over 3 years of relevant work experience
• Sound knowledge of processes management, business and operational functions including banking solutions and concepts
• Proficiency in software tools including MS Office, and internet application
• Tactful and diplomatic communicator
• Strong organizational, planning, and time management skills
• Dynamic leader with strong influential skills

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs