Sales Operations Specialist

Role Overview

As Sales Operations Specialist, you will play a key role in supporting the sales process by ensuring the smooth and efficient handling of orders and customer inquiries. This position involves daily order booking, margin control, and the preparation of offers based on predefined criteria. The specialist monitors backlog reports, delivery blocks, and ETA requests, while also managing complaints in collaboration with European internal sales and after-sales teams.

What You Will Do

Responsible for the daily booking of orders as well as the efficient and professional processing of all internal and external inquiries in our ticket system. Order processing and management, independent margin control, preparation of offers based on predefined specifications, monitoring and control of backlog reports, delivery blocks, ship and debit conditions, and processing of ETA requests.

Why It Might Be a Fit

Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines. Excellent communication and interpersonal skills for effective collaboration with internal teams across Europe. Detail-oriented with a proactive approach to problem-solving and process improvement.

Requirements

• 1+ year of experience in sales operations, order management, or a similar administrative support role.
• Solid understanding of order processing workflows, including booking, margin control, and backlog monitoring.
• Familiarity with CRM and ERP systems (e.g., SAP, Salesforce) and ticketing tools for handling internal and external inquiries.
• Basic knowledge of sales support processes, including quote preparation and complaint handling.
• Comfortable working with Microsoft Office tools, especially Excel and Outlook.

Benefits

• Learning Opportunities: Access to a comprehensive learning platform to support your professional growth.
• A Global Atmosphere: Join a multicultural and diverse environment where opportunities for growth and collaboration abound.
• Certified Workplace Excellence: Work in a certified Great Place to Work where we take work-life balance seriously.
• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.