Customer Experience Representative

Role Overview

The Customer Experience Representative ensures complete customer satisfaction by effectively processing requests in SAP CRM, providing timely communication with customers, internal partners, and external partners.

What You Will Do

Receives inquiries, enters requests into SAP CRM, coordinates with internal partners, provides basic supply chain support, and supports a robust customer base.

Why It Might Be a Fit

Must be able to work in a team environment, have strong problem-solving skills, knowledge of SAP software, transportation, shipping, and strong interpersonal skills.

Requirements

• High school diploma or GED
• Minimum of 2 years prior experience in domestic or export customer service in a manufacturing or related field
• Strong interpersonal and communication skills
• Ability to work in a team environment
• Attention to detail and the ability to prioritize, organize and follow through
• Ability to investigate, summarize, offer creative solutions, take initiative, and work independently of supervision
• Basic understanding of transportation and global incoterms and ship moves
• Strong working knowledge of personal computers, Microsoft Office software programs and TEAMS
• Experience with SAP a plus